Shipping Policy
Effective Date: March 11, 2025

At CALYMAVEL, we are dedicated to providing an excellent shopping experience, and part of that experience includes fast, reliable, and secure shipping. Below you will find detailed information about our shipping policies, including shipping methods, costs, delivery times, and other important information.

1. Shipping Locations

We offer shipping to all 50 states in the United States and internationally to select countries. Shipping availability may vary depending on your location, and some restrictions may apply to specific items.

To check if we deliver to your country, please review the available shipping options during checkout. If you have any questions regarding international shipping, feel free to reach out to our customer service team at info@calymavel.com.

2. Processing Time

  • Order Processing: Once you have successfully placed your order, please allow 1-2 business days for us to process and ship your order. Business days are Monday through Friday, excluding weekends and public holidays.
  • Shipping Confirmation: You will receive a shipping confirmation email once your order has been dispatched, along with a tracking number (if applicable), so you can monitor the progress of your package.

3. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet your needs, with different delivery times and costs:

  • Standard Shipping: Delivery within 5-7 business days (depending on the destination).
  • Expedited Shipping: Delivery within 2-3 business days.
  • Next-Day Shipping: Delivery within 1 business day (available for orders placed before 12:00 PM EST, Monday through Friday).

Please note that delivery times are estimates and are not guaranteed. Shipping delays may occur due to factors outside of our control, such as weather conditions, holidays, or issues with the shipping carrier.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location, the shipping method you select, and the total weight of your order. We aim to provide fair and competitive shipping rates.

  • Free Shipping: We may offer promotional free shipping offers from time to time. The free shipping promotion will be clearly indicated at checkout if available.
  • International Shipping: International orders may incur additional shipping fees, which will be calculated during checkout. Import duties, taxes, and fees may also apply depending on the destination country and are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, we will send you a tracking number via email. You can track your order on the carrier’s website using the tracking number provided. If you experience any issues with tracking, feel free to contact us at info@calymavel.com for assistance.

6. Shipping Restrictions

Certain items may be restricted or unavailable for shipping to certain locations due to size, weight, or regulatory restrictions. If this applies to your order, we will notify you during the checkout process. In some cases, we may need to cancel or modify your order, and we will inform you promptly.

7. Delivery Delays

While we strive to process and ship all orders as quickly as possible, delays can occur due to various factors beyond our control, such as:

  • Weather disruptions
  • High order volume during peak seasons (e.g., holidays)
  • Delays with third-party carriers
  • Incorrect or incomplete shipping information

If you experience any delays with your order, please reach out to our customer service team, and we will assist you in tracking your package.

8. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately at info@calymavel.com. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund if necessary. We are not responsible for lost or damaged items once they have been delivered to the provided shipping address, so please ensure the accuracy of the information provided during checkout.

9. International Orders

For international orders, please be aware of the following:

  • Customs and Duties: Import duties, taxes, and additional fees are the responsibility of the recipient. These fees are collected by the shipping carrier or local customs authorities and are not included in the purchase price at checkout.
  • Shipping Time: International orders may take longer to arrive due to customs processing or other factors, and delivery times may vary depending on your location.
  • Order Tracking: Tracking information for international shipments may not be available through all carriers. In such cases, we will do our best to provide updates as available.

10. Shipping Address

Please ensure that your shipping address is correct and complete at the time of checkout. CALYMAVEL is not responsible for incorrect or incomplete shipping addresses. If an order is returned due to an incorrect address, you may be charged additional shipping fees to reship the package.

11. Customer Service

If you have any questions or concerns about your shipment, shipping options, or delivery status, please don’t hesitate to contact our customer support team:

By placing an order with CALYMAVEL, you agree to the terms outlined in this Shipping Policy. We are committed to providing reliable and timely delivery of your orders, ensuring you receive your products as quickly and securely as possible. Thank you for choosing CALYMAVEL!