Refund and Returns Policy

Effective Date: January 6, 2025

At CALYMAVEL, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund process. Please review our policy below for details on how to return or exchange an item.

1. Return and Exchange Eligibility

  • Time Frame: Returns and exchanges are accepted within 30 days of the date you receive your order.
  • Condition: Items must be returned in unused, unwashed, and in the original condition with all original tags, labels, and packaging intact.
  • Non-Returnable Items: Some items are non-returnable, including:
    • Custom or personalized products
    • Gift cards or digital products (such as downloadable content)
    • Opened or used items that cannot be resold (e.g., undergarments, hygiene products, etc.)

2. How to Return an Item

To return or exchange an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email at info@calymavel.com or call (252) 745-3221 to initiate the return process. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
  3. Ship the Item: Package the item securely and send it to the address provided by our customer support team. You are responsible for the return shipping costs unless the return is due to a product defect or error on our part.
  4. Proof of Purchase: Please include a copy of your order confirmation or receipt with the returned item.

3. Refund Process

  • Once we receive the returned item, we will inspect it to ensure it meets the return conditions.
  • If the return is approved, a refund will be processed to the original payment method used at the time of purchase. Please note that refunds may take up to 7–10 business days to appear in your account, depending on your bank or payment provider.
  • Shipping fees are non-refundable, unless the return is due to an error on our part or a defective product.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer support team. If the new item is of higher value, you may be required to pay the difference. If it’s of lower value, we will issue a partial refund for the difference.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will provide you with a free return label and issue a full refund or send a replacement product at no additional cost.

6. How to Contact Us

For any return, exchange, or refund inquiries, or if you need assistance, please reach out to our customer service team using the following methods:

  • Email: info@calymavel.com
  • Phone: (252) 745-3221
  • Address: 932 Sadler Farm Rd, Merritt, North Carolina, United States