Refund and Returns Policy


Effective Date: March 11, 2025

Thank you for shopping with CALYMAVEL! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our Refund and Returns Policy is designed to make the process as easy and transparent as possible.

1. Returns Eligibility

We accept returns for most items under the following conditions:

  • Return Window: You can return items within 30 days from the date of purchase.
  • Condition: The item must be in its original, unworn, and unwashed condition with all tags attached. Footwear must be in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Certain items, such as personalized or final sale products, may not be eligible for return. If you have questions about a specific item, please contact our customer service team at info@calymavel.com.

2. How to Return an Item

To return an item, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@calymavel.com to initiate the return process. Include your order number and the reason for the return.
  2. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to proceed.
  3. Ship the Item Back: Pack the item securely and ship it back to us at the address provided. Please ensure the item is in its original condition and packaging.
  4. Return Shipping Costs: You will be responsible for return shipping costs unless the return is due to a defect or error on our part (e.g., wrong size or damaged item).

3. Refund Process

  • Refund Method: Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase.
  • Processing Time: It may take up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Restocking Fee: In some cases, a restocking fee may apply. This will be specified when you contact us about your return.

4. Exchanges

If you would like to exchange an item for a different size or color, we recommend returning the original item and placing a new order for the desired product. We are unable to process exchanges directly.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@calymavel.com with your order number, a description of the issue, and photos of the damaged item. We will work with you to resolve the issue promptly and offer a replacement or refund.

6. Sale and Clearance Items

Sale and clearance items are eligible for return only if they are defective or damaged upon receipt. Otherwise, all sales on these items are final. Please double-check your order before completing your purchase to ensure you are satisfied with the product.

7. Non-Returnable Items

For hygiene and safety reasons, some items, such as underwear, socks, or any items marked as non-returnable during checkout, cannot be returned. These exclusions will be clearly indicated on the product page.

8. Customer Service

If you have any questions or concerns regarding your return, refund, or the status of your order, our customer service team is here to help. Please contact us:

By purchasing from CALYMAVEL, you agree to our Refund and Returns Policy. We strive to provide an exceptional shopping experience, and our customer service team is always available to assist you with any issues regarding your order.