Payment Policy

Effective Date: January 6, 2025

At CALYMAVEL, we aim to provide a secure and convenient payment experience for our customers. This Payment Policy outlines the various methods available for making payments, as well as other important details related to payment processing. By placing an order with us, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: We accept major credit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: You can securely pay using your PayPal account for a faster checkout experience.
  • Other Payment Methods: Depending on your location and the payment gateway available at the time of purchase, we may also accept other secure payment methods (e.g., Apple Pay, Google Pay). These options will be presented to you at checkout if available.

2. Payment Processing

  • Order Confirmation: Once you submit your payment details, we will process your payment through a secure payment gateway. You will receive an order confirmation email with your purchase details once the payment has been successfully processed.
  • Payment Authorization: When you place an order, we perform an authorization to confirm the validity of your payment method. Your payment will only be charged once the order is processed and ready for shipment.

3. Payment Security

At CALYMAVEL, we take the security of your payment information seriously. All payment transactions are processed using SSL (Secure Socket Layer) encryption technology to ensure that your credit card or payment details are kept safe. We do not store sensitive payment information like credit card numbers on our servers.

  • PCI Compliance: We comply with the Payment Card Industry Data Security Standards (PCI DSS) to protect cardholder data.
  • Secure Checkout: All transactions are conducted over a secure connection, ensuring the protection of your personal and financial information.

4. Billing Information

  • Accuracy: You are responsible for providing accurate billing and shipping information when placing your order. This includes your full name, billing address, email, and payment information.
  • Address Verification: To prevent fraudulent activity, we use an address verification system (AVS) to match the billing address you provide with the one on file with your bank or credit card issuer. If the billing information doesn’t match, your payment may be declined.

5. Order Cancellations and Modifications

  • Order Changes: Once your order is submitted, it is processed quickly, and changes to your order (such as product modifications, address changes, or payment adjustments) may not be possible.
  • Order Cancellations: You may cancel your order within 24 hours after placing it, as long as the order has not yet been processed or shipped. If your order is already in processing or has been shipped, we cannot cancel it, but you can initiate a return once the item arrives.
  • Refunds: In the event of an order cancellation, a refund will be issued to the original payment method within 7-10 business days. Refunds for returns will also be processed to the original payment method, minus any applicable shipping or handling fees.

6. Currency and Pricing

  • Currency: All prices on our website are listed in U.S. dollars (USD).
  • Price Changes: Prices on our website are subject to change without notice. The price of products at the time of checkout will be the final price you pay, regardless of any price adjustments that may occur after you place the order.

7. Taxes and Duties

  • Sales Tax: Sales tax will be applied to your order based on the applicable tax rates for the shipping address provided at checkout. The exact tax amount will be displayed during the checkout process.
  • Customs and Import Duties: If applicable, customers are responsible for any additional fees such as customs duties or import taxes for international shipments (currently, we only ship within the United States). These fees are not included in the price of the product or shipping charges.

8. Fraud Prevention

To prevent fraudulent transactions, we may:

  • Conduct additional security checks or request further information to verify your identity.
  • Flag or decline suspicious orders for review. We reserve the right to cancel any order we suspect to be fraudulent or if payment cannot be verified.

If your order is flagged for any reason, our customer service team will contact you directly for further clarification.

9. Payment Declines

If your payment is declined, you will be notified during the checkout process. Possible reasons for payment failure may include:

  • Insufficient funds in your account.
  • Incorrect payment details (e.g., incorrect billing address or credit card information).
  • Issues with the payment processor.

You can attempt to complete your order with a different payment method or contact your bank for assistance if needed.

10. Contact Us

If you have any questions or issues related to payments, billing, or any of the information mentioned above, please feel free to contact our customer support team:

  • Email: info@calymavel.com
  • Phone: (252) 745-3221
  • Address: 932 Sadler Farm Rd, Merritt, North Carolina, United States